These Terms of Service ("Terms") govern your access to and use of the Arcline Cloud platform, including all services, websites, and applications provided by Arcline Cloud Inc. ("Arcline", "we", "us", or "our"). By creating an account or using our services, you agree to be bound by these Terms.
1. Account Terms
- You must be at least 18 years of age to use this service.
- You must provide accurate, complete, and current information during registration and keep your account information up to date.
- Each account is intended for use by a single person. Sharing login credentials is not permitted. Organizations should create separate accounts for each team member.
- You are responsible for maintaining the security of your account and password. Arcline cannot and will not be liable for any loss or damage resulting from your failure to comply with this security obligation.
- You are responsible for all activity that occurs under your account.
2. Acceptable Use
You agree not to use Arcline Cloud for any of the following prohibited activities:
- Illegal content: Hosting, distributing, or linking to any content that violates applicable laws, including but not limited to pirated software, illegal media, or content that infringes on intellectual property rights.
- Spam and abuse: Sending unsolicited bulk email or messages, operating open relay mail servers, or engaging in any form of spam or phishing.
- Malware: Distributing malware, viruses, ransomware, trojans, or any software designed to damage, disrupt, or gain unauthorized access to systems.
- Cryptocurrency mining: Using Arcline Cloud resources for cryptocurrency mining, proof-of-work computations, or similar resource-intensive operations not related to your application.
- Network abuse: Conducting DDoS attacks, port scanning, or any activity that degrades the performance or availability of services for other users.
- Illegal services: Operating gambling services, darknet markets, or other services prohibited by applicable law.
We reserve the right to suspend or terminate accounts that violate these policies, with or without notice depending on the severity of the violation.
3. Payment Terms
- Paid plans are billed monthly in advance. All fees are quoted in US Dollars (USD).
- Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
- We offer a 7-day refund policy for new subscriptions. If you are not satisfied with the service within the first 7 days, contact us for a full refund.
- After the 7-day period, payments are non-refundable. You may cancel your subscription at any time, and your service will remain active until the end of the current billing period.
- We reserve the right to change pricing with 30 days advance notice. Price changes will not affect your current billing period.
- Failure to pay may result in suspension of your account. We will provide at least 7 days notice before suspending an account for non-payment.
4. Service Level
- We target 99.9% uptime for all paid plans, measured on a monthly basis. This target excludes scheduled maintenance windows, which we announce at least 24 hours in advance.
- Free tier accounts are provided on a best-effort basis. Uptime targets do not apply to free tier services.
- In the event we fail to meet the 99.9% uptime target for paid plans, affected customers may be eligible for service credits as outlined in our SLA.
- We perform regular backups but recommend that customers maintain their own backup strategy for critical data.
5. Data Ownership
- You retain all rights, title, and interest in your data. Arcline does not claim ownership of any content you upload, create, or store on our platform.
- We will not sell, share, or use your data for purposes other than providing and improving the Arcline Cloud service.
- You grant Arcline a limited license to host, store, and transmit your data solely for the purpose of providing the service to you.
- You are solely responsible for the content you host on Arcline Cloud and for ensuring you have the right to use and distribute that content.
6. Termination
- Either party may terminate the service agreement at any time. You can cancel your account from the dashboard settings page or by contacting support.
- Upon cancellation, your data will remain accessible for 30 days. During this period, you may export your data. After 30 days, all data associated with your account will be permanently deleted.
- We may terminate or suspend your account immediately, without prior notice, if you violate these Terms, engage in prohibited activities, or fail to pay outstanding fees.
- Upon termination for cause, we are not obligated to provide a data retention period, though we will make reasonable efforts to allow data export where feasible.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- Arcline Cloud is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
- In no event shall Arcline, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses.
- Our total aggregate liability for any claims arising from or relating to these Terms or the service shall not exceed the amount you paid to Arcline in the twelve (12) months preceding the claim.
- We are not responsible for any downtime, data loss, or service interruption caused by factors outside our reasonable control, including but not limited to natural disasters, power outages, or third-party service failures.
8. Indemnification
You agree to indemnify, defend, and hold harmless Arcline Cloud and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from your use of the service or your violation of these Terms.
9. Changes to Terms
We may modify these Terms at any time. We will provide at least 30 days notice of material changes by email or by posting a notice on our website. Your continued use of the service after the effective date of any changes constitutes your acceptance of the updated Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in San Francisco County, California.
11. Contact
If you have any questions about these Terms, please contact us: