Arcline Cloud Inc. ("Arcline", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
Information You Provide
- Account information: Name, email address, company name, and password when you create an account.
- Billing information: Payment card details, billing address, and transaction history. Card details are processed and stored by Stripe; we do not store full card numbers.
- Support communications: Messages, emails, and attachments you send to our support team.
- Profile data: Optional information such as avatar, timezone, and notification preferences.
Information Collected Automatically
- Usage data: Pages visited, features used, click patterns, and time spent on the platform.
- Server logs: IP address, browser type, operating system, referral URLs, and timestamps for each request.
- Device information: Device type, screen resolution, and language settings.
- Performance data: Application performance metrics, error logs, and resource usage for your deployed services.
2. How We Use Your Information
- Provide the service: Deploy and manage your applications, databases, and infrastructure.
- Billing and payments: Process subscriptions, issue invoices, and handle refunds.
- Support: Respond to your requests, troubleshoot issues, and provide technical assistance.
- Improve the platform: Analyze usage patterns to develop new features, fix bugs, and optimize performance.
- Security: Detect and prevent fraud, abuse, and unauthorized access.
- Communications: Send transactional emails (deployment notifications, billing receipts) and, with your consent, product updates and announcements.
3. Information We Share
We do not sell your personal data. We share information only with the following third parties, solely to provide our services:
| Provider | Purpose | Data Shared |
|---|
| Stripe | Payment processing | Name, email, billing address, payment method |
| SendGrid | Transactional email delivery | Email address, name |
We may also disclose information if required by law, subpoena, or court order, or to protect our rights, safety, or property.
4. Cookies
- Session cookies: Essential for authentication and maintaining your logged-in state.
- Preference cookies: Store your theme preference (dark/light mode), timezone, and dashboard layout.
- Analytics cookies: Help us understand how users interact with our platform to improve the experience. These can be disabled in your browser settings.
We do not use third-party advertising cookies or tracking pixels.
5. Data Retention
- Active accounts: We retain your data for as long as your account remains active.
- Deleted accounts: After account deletion, we retain your data for 30 days to allow recovery, after which all personal data and hosted content are permanently purged from our systems.
- Server logs: Access logs are retained for 90 days, then automatically deleted.
- Billing records: Transaction records are retained for 7 years as required by tax and financial regulations.
6. GDPR Compliance (European Users)
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data ("right to be forgotten").
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Request an export of your data in a machine-readable format.
- Right to object: Object to processing of your data for certain purposes.
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. CCPA Compliance (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
- Right to know: You may request details about the categories and specific pieces of personal information we have collected.
- Right to delete: You may request deletion of your personal information.
- Right to opt-out: We do not sell personal information. There is no need to opt out.
- Non-discrimination: We will not discriminate against you for exercising your CCPA rights.
8. Security Measures
- Encryption at rest: All stored data is encrypted using AES-256 encryption.
- Encryption in transit: All communications use TLS 1.2+ encryption. We enforce HTTPS across all services.
- Tenant isolation: Each customer's data and containers are logically isolated. No cross-tenant data access is possible.
- Access controls: Internal access to customer data is restricted to authorized personnel on a need-to-know basis, with all access logged and audited.
- Regular audits: We perform regular security assessments and vulnerability scanning.
9. Children's Privacy
Arcline Cloud is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: